Examined re-referral rates of adults who were signposted to community services / low level equipment (prevention). Optimised our person and community centered approach -prevention in the community – daily huddles. Strengthened the screening tool to deflect from a “duty” response
Prompted the need to look at the duties of posts overall and raised questions about whether some posts could be brought together.
Level of complexity and duplication in the customer journey more fully understood – ‘like peeling an onion’. Looked at how other parts of the service worked together from a service user perspective.
Drew attention to some particular aspects that may have been overlooked, for example, the learning and development needs and career pathway for members of staff offering front of house services and non-qualified practitioners.
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